Your Privacy Is Our Responsibility
The information you provide on the des77 platform is stored with the highest level of security and handled in accordance with a strict privacy policy.
This Privacy Policy ("Policy") applies to all users of the des77 platform's services. If you have any questions about the terms described in this Policy, please contact our support team.
Scope & Definitions
This Policy applies to the des77 website and all services under it. "Personal information" refers to any information that can directly or indirectly identify an individual — for example: name, address, mobile number, email address, payment details, and so on.
"Processing" refers to any activity involving the collection, storage, use, transfer, or deletion of data. By reading this Policy, you will be informed about how we process data and learn about your rights.
What Information We Collect
When you register and use services on the des77 platform, we may collect the following types of information:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Contact address and mobile number
- Email address
- Identity verification documents (national ID card or equivalent)
- Payment account details (bKash, Nagad, Rocket, or bank account)
2.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Time spent on the platform and pages visited
- Information obtained through cookies and similar technologies
- Transaction history and gaming activity logs
2.3 Information Received from Third Parties
For identity verification or fraud prevention purposes, we may receive limited verification information from trusted third parties. In such cases, only the minimum necessary information is collected.
Purpose of Data Use and Processing
Purpose of Data Use
des77 uses your personal information only for specific and legitimate purposes. The main purposes are:
3.1 Account Management
Your information is used to create and verify your account, ensure login security, and authenticate your identity. Age verification is a mandatory step to prevent those under 21 from accessing the platform.
3.2 Transaction Processing
Data processing is essential to securely complete all financial transactions, including deposits and withdrawals, and to prevent fraud and money laundering.
3.3 Service Improvement
Usage patterns are analyzed to improve your gaming experience, provide relevant offers, and support the platform's technical development.
3.4 Legal Compliance
Storing required information and reporting to authorities in accordance with applicable laws and regulations.
3.5 Customer Support
Relevant information is used to properly handle your questions, complaints, or support requests.
Data Retention Period
Your personal information will be retained only for as long as it is needed to fulfill the relevant purpose, or as required by applicable law. Even after an account is closed, information related to financial transactions may be retained for a specified period in accordance with regulations.
Once the required period has passed, des77 securely deletes or anonymises the data so that your identity is no longer identifiable.
Data Sharing & Security
Sharing Data with Third Parties
des77 does not sell your personal information or provide it to any unauthorised third parties. However, limited information may be shared in the following circumstances:
5.1 Service Provider Partners
Trusted service providers involved in payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and identity verification may access limited information. These partners operate under strict confidentiality agreements.
5.2 Legal Obligations
Information may be disclosed pursuant to a court order, a lawful request from a law enforcement agency, or as required by applicable law.
5.3 Business Transfers
In the event of a business restructuring or merger, data may be transferred, but the new controller will be required to adhere to the same privacy standards.
Data Security Measures
des77 uses industry-standard technology and processes to protect your data. Our security framework includes:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by the latest SSL encryption technology.
- Data Encryption: Sensitive data stored on our systems is kept in encrypted form.
- Access Controls: Only authorised personnel have access to the minimum necessary data.
- Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
- Two-Factor Authentication: An additional verification layer is used to protect your account.
However, complete security of data transmitted over the internet cannot be guaranteed. Keeping your account password confidential and not logging in from unfamiliar devices is your own responsibility.
Your Rights & Options
Your Rights Regarding Your Data
You have the following rights regarding your personal information:
7.1 Right of Access
You have the right to know what information we hold about you and to receive a copy of it.
7.2 Right to Rectification
If your information contains any errors or is incomplete, you may request that it be corrected.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
7.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
7.5 Right to Object
You may object to direct marketing or certain types of processing.
To exercise these rights, contact our support team. We will respond to your request within a reasonable time.
Cookies & Tracking Technologies
The des77 website uses cookies and similar technologies. Cookies are small text files stored in your browser.
8.1 Essential Cookies
These cookies are essential to ensure the core functionality of the platform — for example: maintaining login sessions and saving language preferences.
8.2 Functional Cookies
These cookies are used to remember your preferences and provide an improved experience.
8.3 Analytics Cookies
These cookies help analyze platform usage to improve service quality. The data collected is analyzed in aggregate and is not used to identify any specific individual.
You can manage cookies through your browser settings. However, disabling some cookies may limit certain platform functionality.
International Data Transfers
Some data may be stored on international servers in the course of operating des77's services. In such cases, any data transfer is carried out in accordance with international standards and the applicable legal protections are ensured.
For transfers of data to third countries, appropriate safeguards such as contractual clauses or approved frameworks are used.
Special Matters & Policy Changes
Protection of Minors' Data
The des77 platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor's information has entered our system, that information will be deleted immediately and the associated account will be closed.
Responsible Gaming & Data Use
des77 prioritises responsible gaming. By analyzing data on your gaming activity, we can identify potentially problematic behaviour and provide appropriate support. This use of data is always in your best interest.
If you request self-exclusion or limit-setting, that information is stored securely and the set restrictions remain in effect. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes & Updates
des77 may change or update this Privacy Policy from time to time. You will be notified of any significant changes through the appropriate means. The updated policy will take effect from the date it is published.
We recommend visiting this page regularly to stay informed about the latest policy. Continued use of the platform will be taken to mean that you have accepted the updated policy.
Contact & Complaints Process
Privacy Complaints
If you believe your personal information is being used in a manner contrary to this Policy, or that your privacy rights have been violated, please contact us immediately. We take every complaint seriously and work to resolve it as quickly as possible.
Please include the following in your complaint: your account details (identifiable but not your password), a detailed description of the complaint, and your expected resolution. Our team is able to provide support in both Bengali and English.
Contact Us About Privacy
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Our support team is ready to respond in both Bengali and English for any questions about this Privacy Policy. For more information, please also visit our FAQ and Terms & Conditions pages.