des77 FAQ — All your questions answered in one place

Before withdrawing bonus winnings from des77, you must meet the wagering requirement. For the welcome bonus, you need to wager 15 times the bonus amount — on the bonus amount only, not the deposit. For example, if you receive a ৳1,200 bonus, you need to place ৳18,000 in bets before you can withdraw the bonus winnings. Once the requirement is met, submit a withdrawal request.

At des77, withdrawals are usually processed within 1 hour. Money sent via bKash, Nagad, and Rocket reaches your account quickly. The same timeframe applies to bank transfers, though the bank's own processing may cause slight delays. If there is an unusual delay, let us know via live chat.

A pending status is usually caused by account verification or unmet wagering requirements. For your first withdrawal, additional information may be requested to confirm your identity. If a request stays pending for more than 1 hour, contact the support team via live chat or email — they will look into it promptly.

The minimum withdrawal limit at des77 is ৳500. Any withdrawal request below this amount will not be accepted. Make sure your balance is ৳500 or more before requesting a withdrawal. Visit the Terms and Conditions page to learn about the maximum limit.

At des77, you can withdraw using three mobile banking methods — bKash, Nagad, and Rocket — as well as bank transfer. Most players use bKash or Nagad because they are fast and widely available. Matching your withdrawal method with your deposit method makes the process even smoother.

des77 does not charge any deposit fees. However, your mobile banking app (such as bKash or Nagad) may apply its own transaction charges, which depend entirely on that provider's policies. Bank transfers may also carry the bank's own charges. Check your payment provider's fees before making a deposit.

Log in to your des77 account, go to the deposit section, and select bKash. Send the required amount to the displayed number and confirm your bKash PIN. Once the transaction is complete, your balance should update within a few minutes. The minimum deposit amount is ৳100.

des77 currently supports four payment methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, you can use major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank. The minimum deposit amount is ৳100 for each method.

Yes, deposits made via Nagad generally appear in your des77 account within a few minutes. Refresh the page and check your balance after the transaction. If the balance has not increased within 5–10 minutes, contact us via live chat with your Nagad transaction ID.

First, check your payment app to confirm the transaction was successful. If it was, collect the transaction ID or a screenshot and send it to des77 via live chat or email at [email protected]. The support team will verify it quickly and correct your balance.

The minimum deposit amount at des77 is ৳100 for each method. The maximum limit depends on the payment method and account type. To support responsible gaming, you can set your own daily or weekly deposit limits — contact the support team for assistance.

des77 offers a cooling-off period and self-exclusion options. A cooling-off period means temporarily closing your account for a set time, while self-exclusion is an arrangement to stay away from playing for a longer period. To activate either option, let the support team know via live chat or email — they will act quickly.

des77 always supports responsible gaming. If you feel your gaming habits are going out of control, inform our support team — they will help with self-exclusion or setting limits. It is also recommended to reach out to a trusted professional support organisation. You can find more information on our Responsible Gaming page.

Some common signs are: betting more than your budget, playing more to chase losses, losing focus on family or work, and feeling restless when not playing. If you notice these signs, take a break and speak with des77's support team if needed.

Requests to lower a deposit limit are usually processed quickly. Increasing a limit may take a bit more time and review — this is intentional, so players can make decisions carefully. Submit any change request via live chat or email.

Yes, des77's support team provides service in both Bengali and English. Bengali-language support is ensured with Bangladeshi players in mind, so there is no communication difficulty. Whether you use live chat or email, you will receive a reply in Bengali if you write in Bengali.

des77 offers two support channels: live chat — which is always active on the website — and email support at [email protected]. Live chat is the most effective for quick resolutions, while email is better for detailed enquiries.

No, des77 support is available 7 days a week, 24 hours a day — that is, 24/7. You can message via live chat at any time, even at night or on holidays. The support team operates on Bangladesh Standard Time (UTC+6) and is always ready for you.

Yes, having some information ready helps resolve issues faster. For example: your registered email or phone number, a description of the problem, the relevant transaction ID or date, and a screenshot from your payment app (if the issue is related to a deposit or withdrawal). Providing these details allows the support team to work much more quickly.

Absolutely. If you email [email protected] in Bengali, you will receive a reply in Bengali. Our support team is fully capable of providing assistance in Bengali for the convenience of Bangladeshi players. You can also contact us in English — the choice is entirely yours.